FAQ

Do’s & Don’ts following an Accident

Do’s

The Motor Claims Framework (MCF) provides the following clear and common procedures for the reporting of motor accidents:

THREE STEPS TO TAKE AFTER A CAR ACCIDENT

1. Exchange Particulars of Parties Involved in the Accident and take note of the vehicle numbers
2. Take photos of the scene of the accident and the damages to all vehicles.
3. Call Atlantic Rent-A-Car immediately at 6258 8874 for further advice on the accident.
4. Report to the Atlantic’s insurer reporting centre within 24 Hours or by the next working day.
5. If there are injured parties in an accident, call for medical assistance and the police immediately.
6. Make a Traffic Police report as soon as possible or within 24 hours of the accident if the accident involves:
   • Fatality;
   • Damage to government property;
   • Foreign vehicle;
   • Pedestrian or cyclist;
   • Hit-and-run case; or
   • Injury cases where
     1. at least one person involved in the accident was taken to hospital from the accident scene by an ambulance/ self conveyed; or
     2. any party involved in the accident was injured and obtained outpatient medical leave for 3 days or more.

7. Please note that after filing a Traffic Police report, you are also required to report to your insurer within 24 working hours or by the next working day

Don’ts

1. Do not move your vehicle before taking photographs of the accident scene.
2. If someone is injured or there has been a fatal accident, please do not attempt to move the injured person or vehicle(s).
3. DO NOT have any dealings with unauthorised tow-truck operators at the scene of the accident.
4. Please note that any failure on the hirer’s part to do reporting of any accident within 24 hours time frame will result in the insurance company exercising the rights of repudiation all claim under the motor insurance policy.
5. The Hirer shall therefore be liable for all the damage to the Vehicle and shall indemnify the Owner against all claims demands, liabilities, losses, damage, proceedings, cost or expenses suffered or incurred by the Owner as a result of any failure to comply or branch of any provision on the Agreement

No, Atlantic Rent-A-Car does not provide car rental services for hirers to use for Private Hire platforms (Z10/Z11).

The hirer should refill the petrol to the same level as rented out from Atlantic Rent-A-Car Pte Ltd.

If the tank is not refuelled, a S$50 refuelling service charge and the cost of petrol will be charge.

The hirer is responsible for all parking and traffic violations and it is the responsibility of the hirer to have the cash card for ERP gantry and carpark.

A service fee of S$30.00/trip is chargeable for either delivery or collection of the car during office hours (0900-1800 hrs Mon-Fri) and S$50.00/trip after office hours or weekend. 

 24-Hour Roadside Assistance is available in Singapore and Malaysia.

Atlantic Rent-A-Car Pte Ltd provides a 24-Hour Emergency Breakdown and Towing service at no cost to the hirer, in the event that the vehicle or its replacement suffers a breakdown or accident within mainland Singapore.

The hirer agrees that damaged tyres, empty petrol tank, loss of car key or key locked inside the vehicle by itself, does not constitute a breakdown and in the event that the 24-Hour Roadside Assistance is called to upon to respond to such occurrence, the hirer shall bear the cost of such response at S$50.00 service charge per trip and other costs as follows: –

Loss of car key – Chargeable (Cost of replacing a new key)

Damaged tyres – Chargeable (Sidewall Damage or Beyond Patchable)

Punctured tyres – Chargeable

Vehicles are strictly for Singapore use only.

If the hired vehicle is driven into Malaysia, the hirer shall be responsible for the full cost of Recovery / Towing charges back to Singapore in the event of a breakdown plus an unlimited liability should an accident occur.

However, the hirer may elect for the option to use the hired vehicle in Malaysia by informing Atlantic Rent-A-Car Pte Ltd’s office in advance so that, insurance, can be arranged at S$35.00 per day or S$300.00 per month.

The excess liability for Malaysia use will be double of the Singapore excess (Section 1 & Section 2).